Privacy Terms

STSERVER Networks Intl. Privacy Policy (Last Rev. 11/01/2012)

STSERVER Networks Intl. (hereafter referred to as STSERVER, we, us or our) collects, uses, processes and discloses information in different ways. This Privacy Policy is designed to provide guidance to customers, visitors, business partners and our customer’s customers (End Users) about how STSERVER uses this information. In this Privacy Policy, these individuals and entities are referred to collectively as “Users.” This Privacy Policy is part of STSERVER’s contract with its customers. If you are a customer, you must review all of our contracts to fully understand how this Privacy Policy fits with these contracts. Our contracts are set out here here.

1. STSERVER’s Privacy Statement

STSERVER does not offer for sale, share or lease any information given to STSERVER by an individual or entity subject to this Privacy Policy, except as provided in it. If you have questions about how STSERVER may use information provided to it, and that question is not covered by this Privacy Policy, please contact us at the address provided in paragraph 14 prior to providing the information to STSERVER.

STSERVER’s services are for individuals over the age of eighteen. STSERVER does not knowingly market to individuals under that age.

2. Third Parties May Have Different Privacy Policies from STSERVER

This Privacy Policy only applies to information provided to STSERVER. STSERVER services may incorporate products provided by third parties (Third Party Products). To the extent this incorporation is transparent to STSERVER’s customers, the privacy policies of the providers of Third Party Products have been incorporated into this Privacy Policy. However, if a customer has the option of choosing a Third Party Product, or incorporates it into STSERVER’s services on its own, those privacy policies are specifically excluded from this Privacy Policy. It is a customer’s obligation to determine how the privacy policies of Third Party Products not covered by this Privacy Policy affect their information, and that of their End Users.

3. STSERVER complies with Safe Harbor Privacy Principles

STSERVER complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce. These frameworks address the collection, use and retention of personal information from European Union member countries and Switzerland. STSERVER has certified that it adheres to both Safe Harbor Privacy Principles’ respective provisions addressing notice, choice, onward transfer, security, data integrity, access and enforcement. The EU has recognized the US Safe Harbor as providing adequate data protection. The seven applicable Safe Harbor Principles can be found in this Privacy Policy.

STSERVER has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by STSERVER, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

STSERVER's Safe Harbor Certification can be found here:
http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list

4. How STSERVER Collects Information

Depending on their use of STSERVER’s services, STSERVER collects information from Users in the following ways:

From STSERVER’s web server
Using temporary internet files such as cookies, transparent gifs, and other similar tools (Identification Tools)
Directly from Users.

5. Information STSERVER Collects from Web Server Logs

STSERVER’s web servers collect information from visitors to the websites linked to this Privacy Policy. Because each User’s computer and browser configurations are different, STSERVER may collect some, or all, of the following information during a User’s visit:

Internet protocol address
The type of browser or computer used
The number of links clicked within STSERVER’s website
The state or country from which our website was accessed
The date and time of visit
The name of internet service provider used to access STSERVER’s website
The web page visited prior to coming to STSERVER’s website
The pages viewed on STSERVER’s website

6. Information Collected by STSERVER Directly from Users

a. Registration Information

To purchase services from STSERVER, Users must provide detailed information including contact information to STSERVER. Users are required to provide this information to STSERVER in order to purchase STSERVER services. During the purchase process, Users may provide optional information to STSERVER. If that information is provided, it is covered by this Privacy Policy; however, providing it is voluntary. This information is a subset of Identification Tools, and is referred to individually as “Registration Information.”

b. Identification Tools

STSERVER may use automated Identification Tools like cookies and Google Analytics. Each of these Identification Tools work differently, however, they all collect information related to the website you came to STSERVER from, a User’s operating system, browser type, where Users go on STSERVER’s website, length of time on STSERVER’s website, and where a User goes after visiting STSERVER’s website. In addition, Identification Tools may keep Users logged into STSERVER’s system. From time-to-time, STSERVER may use Identification Tools that will be used to serve advertising and other information to Users after they visit STSERVER’s website. Because the technologies underlying Identification Tools differ, Users may, or may not, be able to choose not to provide information to them.

c. Support Information

When Users contact STSERVER for support for their services they will be asked to match certain information that is in their Registration Information. This information will be used to identify them personally. In the course of providing support to Users, STSERVER may annotate the Registration Information with information disclosed while providing support (Support Information).

d. FAQ and Forum Information

STSERVER offers Users the ability to exchange information about its services, and their experiences with these services (Forum Information). Forum Information is publically accessible and may be indexed by search engines and other tools. Users are not required to disclose information that will identify them personally in order to participate in these tools. All Forum Information may be accessed and used by third parties for purposes known and unknown to STSERVER.

7. Security Monitoring

STSERVER takes the security of its network very seriously. To ensure network security, data integrity and privacy, STSERVER uses programs that monitor network traffic and access to its network. These programs collect information regarding User’s use of STSERVER’s services, website and network (Traffic Information).

8. How STSERVER Uses Information Covered by this Privacy Policy

a. Generally

STSERVER is required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy may be disclosed outside STSERVER if STSERVER determines, in its sole discretion, that such a disclosure is necessary or required. STSERVER may also disclose this information if, in its sole discretion, such disclosure is necessary or required to protect its interests or the interests of its customers.
STSERVER may disclose information covered by this Privacy Policy in connection with the sale of its business.
STSERVER may aggregate information covered by this Privacy Policy and disclose it outside its business. This information will not identify Users individually.
STSERVER may use information covered by this Privacy Policy to contact you directly to respond to questions, provide its services to you, manage your account or to inform you of service announcements.
STSERVER may use information covered by this Privacy Policy to inform you of new products and services. In informing you of new products and services, STSERVER may include third party products and services. While STSERVER may use information that identifies you individually to market these third party products and services, that information is not disclosed to the third parties. In this use of User information, third parties will only receive aggregate information. However, should a User respond to a marketing announcement, third parties will become aware of the User individually. Users may opt-out of receiving this information by clicking “unsubscribe” in any marketing material, or unsubscribe from your profile. Only the email address from that communication will be removed from marketing lists.

b. Specific Information

Web Server Logs (described in paragraph 5)

Information collected from Web Server Logs is not disclosed beyond STSERVER except as set out in paragraph 5 in this Privacy Policy.
Registration Information (described in paragraph 6)

STSERVER will use Registration Information throughout its business and will pass Registration Information on to third parties for processing and use as necessary to provide STSERVER’s services to Users. STSERVER requires these third parties to limit their use of Registration Information to those uses that facilitate providing STSERVER’s services to Users.
Identification Tools (described in paragraph 6)

Information collected using Identification Tools, other than Registration Information, may identify Users individually. This information will be used to provide STSERVER’s marketing information to Users. Third parties may use this information in the aggregate; however, they are contractually prohibited from using this information to identify Users individually. STSERVER uses cookies to save User’s preferences and login information, and provide personalized functionality.
Support Information (described in paragraph 6)

Support Information may identify Users individually. In addition to providing support to Users, STSERVER may disclose Support Information to third party vendors in order to provide the support requested by the User. These third parties may disclose and use Support Information to improve their business processes and for marketing. Unless necessary to provide support to Users, STSERVER will not disclose Support Information containing information that identifies Users individually to these third parties. During a support request, Users may request that STSERVER not disclose Support Information to third parties. This request will prevent STSERVER from providing support to Users.
Traffic Information (described in paragraph 7)

Traffic Information may identify Users individually. STSERVER will only use Traffic Information to ensure the integrity of its network, and for no other purpose. Traffic Information may be disclosed by STSERVER to comply with its legal obligations and to law enforcement upon when obligated to do so.

9. How STSERVER Protects your Information

STSERVER uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. STSERVER uses security measures including and not limited to: firewalls, nonpublic facing systems, complex passwords, anti-virus, and mitigation and detection software. When STSERVER asks Users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (SSL) technology. Electronic communication (for example: email, online chat, or instant messaging) that Users may send STSERVER may not be secure unless STSERVER advises a User in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to STSERVER through unsecured electronic communication.

10. How Users can Access and Correct Information Covered by this Privacy Policy

If a User wishes to access and/or update the information STSERVER has collected, the User may either login to STSERVER website or client systems and view and change its information or contact STSERVER’s Accounting team via http://stserver.net. If a User would like a list of client systems related to its account, this can also be obtained by contacting our Accounting team. Information covered by this Privacy Policy may be deleted upon a User’s request. However, we reserve the right to retain information necessary to protect our interests. Unless specifically set out herein, information covered by this Privacy Policy will be retained by STSERVER following termination of a User’s Agreement.

11. Users May Transfer Information Covered by this Privacy Policy to Third Parties

Users may transfer their accounts to a third party by submitting a request in their control panel. STSERVER will respond with a transfer form. Once the form is received and verified, the account will be transferred. The new owner will be bound by this Privacy Policy and the agreements set out in paragraph 2.

12. How and When this Privacy Policy is Modified

STSERVER may modify this Privacy Policy at any time. Users will be notified of any change, other than a typographical change, by a notice on the front page of STSERVER’s website and by a notice in the User’s control panel. Modifications are effective as set out in the notification.

13. How STSERVER Assesses its Compliance with the Privacy Policy

STSERVER uses a self-assessment approach to ensure compliance with this Privacy Policy and regularly verifies that the Privacy Policy is accurate, displayed, accessible and within the guidelines of the Safe Harbor Privacy Principles for both the EU and Switzerland.

14. Contacting STSERVER about this Privacy Policy

If Users have any questions, comments or feedback regarding this Privacy Policy or the use and disclosure of personal information, please contact STSERVER via email at legal@stserver.net and STSERVER will respond within a timely manner. If a User is unable to resolve its complaint or dispute internally, STSERVER will work with the Better Business Bureau (BBB) as a third party dispute resolution service.